We are here to help and to improve your experience.

 

RETURNS

 

You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Before proceeding with the return, we kindly advise to contact us via email: info.artematelier@gmail.com

 

 

 

REFUNDS

 

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

SHIPPING

 

Artem Atelier covers the charges of the shipping costs of refund or exchange from BRCELONA to your current address BUT NOT your own shipping costs for returning your item. Shipping costs are non­refundable.

Returns must be unused, in the state you received it and in the original package. Merchandise returned with damages may not qualify for a refund.

 

Any additional information that you required please contact us via email: info.artematelier@gmail.com

 

 

CAN I EXCHANGE MY ORDER?

In some instances, we may be able to process an exchange order for an item that you have ordered.

But please keep in mind that the delivery costs will be fully supported by the customer.

If you would like us to check on the availability of an exchange order, please contact us through our email: info.artematelier@gmail.com

 

Contact Us

 

If you have any questions on how to return your item to us, contact us via email: info.artematelier@gmail.com

artem atelier refund and return policy

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